Groove Commerce

We started our web development partner search in 2020 and chose Groove Commerce because they took the time to understand our brand.Groove provided solutions for our unique needs, optimizing our shipping plugins and enhancing our email club promotions. They are always quick to respond and resolve issues. Their understanding of our backend and consistent communication has been crucial.We've seen significant improvements in site speed, SEO, and eCommerce conversions since partnering with Groove. Our website has even won awards. We confidently recommend Groove Commerce for their exceptional website performance and team support. "

We've been with Groove for about two years and then I've been with them for a little bit less than that. We started with little to no knowledge about email marketing with Klaviyo. They came in and gave us a step-by-step process of how to do things and explained it all really well. We were able to get on calls to watch them and they even sent over examples.Through the reports, we've been able to pinpoint what we need to improve on. So far, my personal experience with them has been a 10 out of 10. I have loved working with every single person I've come across. Working with the team overall has just been a huge asset. I would absolutely recommend Groove Commerce. "

We didn't just need a new theme with Groove. We also needed support for that theme. We liked that Groove had the most knowledge about BigCommerce of any agency we talked to. They offered the Velocity theme to us with high speed for Core Web Vitals, having the flexibility to use page builder, and accessibility compatibility - which was really appealing.We wanted a partner that we could just say "Hey, this is what we want to do. Make it happen." Groove has definitely been that and I would recommend Groove to others. "

Connecting with Groove has been one of the most important decisions we have made. They help us look at our marketing and media through a strategic lens thus allowing us to make informed and impactful decisions. The Groovers are attentive, responsive, and proactively suggest ways we can improve and increase our effectiveness. "

I was very disappointed in my 18 month relationship with Groove Commerce for multiple reasons and would not recommend them to other businesses.Groove has a slick sales pitch in which they talk about increasing traffic, conversion percentages and average order value. After lengthy discussions, their sales rep gave me an idea of what would be “reasonable to expect” in sales increases for our engagement level within 3 months or so. That sounded great and they knew Magento (our shopping cart system), so we signed up. The level of sales increase that the sales rep and I discussed never did materialize.Groove is run like 3 separate companies with a Development arm, a CPC arm (Adwords, etc) and a Marketing arm. We ran into their own internal “red tape” multiple times when trying to get projects finished since we did not have a monthly billing engagement from every department. They did not want to transfer hours from one department to another.The time it took to schedule out and then start projects with their development team was far too long for our liking. It occasionally took weeks to get a project on the schedule, much less started. Their development team had quoted us on various ‘larger’ projects throughout our 18 months. Based on their time estimates (they charge by the hour and quoted projects in hours it would take to complete), they were well above other development companies we looked at for the same projects with the same details. We used other companies for several of those projects and they came in on budget (much less than Groove estimated).We repeatedly asked for granular accounting of time spent on our account to see where our 20 hours of marketing and 10 hours of development went each month. They only gave us monthly reports of metrics with ‘broad brush strokes’ on where they spent their time (listing out projects that they were working on / finished), but did not tell us how many hours were spent doing what.I won’t get into specifics about the last 30 days as it’s a long story, but let’s just say it ended poorly. I would never have hired them if I knew then what I know now. They did not meet my expectations for results and were overpriced in my opinion. "